Terms & Conditions

Terms & Conditions (Ontario)

Terms covering trade-ins, repairs, part qualities, warranty claims, holds, deposits, and store credits.

Trade-ins

Pre Trade-in Terms and Conditions (Locations in Thunder Bay, ON)

The Seller accepts the conditions and contents of this agreement and authorizes the use of this information for investigative purposes.
The Seller certifies that he or she is the sole and lawful owner of the above mentioned item(s) and that they are clear of all liens and all notes.
The Seller certifies that the information contained in this Contract is accurate and true.
All information required for a Transaction is provided to the Police and is available to the police for investigative purposes.
The Seller acknowledges that camera footage of the seller may be used in accordance with police requirements.
All Trade in transactions are final and cannot be reversed.
The Seller certifies that he or she is over the age of 18 Years Old.

Pre Trade-in Terms and Conditions (Locations outside of Thunder Bay, ON)

The Seller certifies that he or she is the sole and lawful owner of the above mentioned item(s) and that they are clear of all liens and all notes.
The Seller certifies that the information contained in this Contract is accurate and true.
All Trade in transactions are final and cannot be reversed.

Other

Marnics does not buy used, sealed electronics. Before making a purchase, the device must be opened and tested.
In certain instances, it is necessary to take off screen protectors and other protective coverings before purchasing a gadget in order to inspect its warranty conditions.
In the event that the transaction is unsuccessful, the buyer acknowledges that the sealed item has been opened and that any protective coverings that are not detachable, like the screen protector, have been removed and will not be put back on.

Repairs

Pre-Repair Terms and Conditions

Services for data recovery are limited to data recovery. The device following a data recovery service may or may not be functional.
We are unable to test the device to ensure that functions outside of the repair service are working if a device passcode is not provided, is provided incorrectly, or if there is no method to get in touch with the customer while the device is being repaired. In this instance, the business will not be responsible for any further issues that arise after the repair that are not related to the repair service.
Every price mentioned during the repair check-in is an estimate. Upon additional examination of the device’s condition, these estimates may be modified. Any revision to the estimate beyond what was provided at the time of check-in will require approval before any work is done on the device or devices.
There is no way to guarantee a specific repair time period; all repair times are estimates only. We are not able to guarantee delivery times when parts are needed because we have limited control over the shipping process.
You acknowledge that you are the device’s owner or that you have the owner’s consent to have it fixed by signing this work order.
By signing this work order, you agree that the original manufacturer is the only supplier for the repair services indicated as “Genuine.” The remaining parts are aftermarket, used, or refurbished components.
You accept that your manufacturer warranty may or may not be voided by using any repair service that is not marked as “Genuine,” and you release the company and its employees from liability for any voided warranties.
All jobs must be collected within 90 days of the last recorded activity unless a prior agreement has been made. Jobs remaining uncollected beyond this period may be considered abandoned. We will make reasonable efforts to contact the owner using the details provided at the time of service. If, after 90 days, there has been no communication or update on the ticket and we are unable to reach the customer, the unclaimed items may be sold, recycled, or otherwise disposed of at our discretion.
Other than the laptop/Surface Pro chargers that the customer provides and are needed for diagnostics during repair, Marnics will not be held liable for any lost accessories. The only accessories permitted at repair check-in are laptop/Surface Pro chargers.
Devices lost during shipping for intra-company ticket transfers are not Marnics’ responsibility. In this instance, the amount paid on the repair ticket invoice or invoices will be refunded.
After the device is fixed, there is no guarantee that its water resistance will meet the same standards as the factory-sealed model.
A repair cannot be cancelled once it has been approved and work on it has begun.
Marnics does not use parts supplied by customers for repairs.
Except in cases where the customer specifically requests otherwise at repair check-in, replaced parts become Marnics’ property. Replaced parts holding data will be safely recycled. The parts replaced in Apple Genuine Repairs belong to Marnics and cannot be returned to the customer.
Before leaving your device with us for repair, please make sure that all important data is backed up. You are solely responsible for any data, files, or information stored on your device. We cannot accept liability for any loss, corruption, or compromise of data, regardless of how it occurs. We strongly recommend backing up your device prior to your visit.
By submitting your device for repair, you confirm that it does not contain any illegal or prohibited material.

Part Qualities in Repairs

Genuine, OEM, or aftermarket parts are used for all repairs. OEM or aftermarket components shall be utilized in cases where a distinction between the quality type of repair is not made. The following definitions below are applicable:

Genuine — Purchased directly from the manufacturer, repaired using OEM tools and software from the manufacturer, in new condition
OEM
- OEM Used/A Grade — Original parts removed from discarded devices; some wear and small scratches; in lightly used condition
- OEM Refurbished — To update their appearance and/or address functional problems, some original components have been Refurbished, in used yet seems to be in new condition
Aftermarket — Aftermarket components that work with the Device, in new condition

Warranty Claims

Depending on the kind of goods and the degree of damage, the warranty claims will be settled by either a device replacement or repair service. Marnics will decide how to handle this.
Genuine, OEM, or aftermarket components will be utilized if the item needs to be fixed. The following repair attributes are applicable to particular phone models:
- For iPhone Battery repairs on iPhone XR and newer, genuine quality will be used
- For iPhone Screen repairs on iPhone 6 series–12 series, refurbished quality will be used
- For iPhone Screen repairs on iPhone 13–15 Series, genuine quality will be used
- For iPhone Rear Camera repairs on iPhone 12 series and newer, genuine quality will be used
The model and storage of the replacement device will match those of the covered item. Depending on availability, it could be A Grade, Open Box, or New, and the color could change.
In the event that a technician damages a part, the replacement part’s quality will correspond with the damaged part (for example, a genuine screen will be swapped out for a genuine screen and an aftermarket screen for an aftermarket screen). The damaged part(s) shall be replaced with the next highest quality standard if the quality cannot be met.

Products on Hold

When a consumer requests it, a product will be held at the store or warehouse for no more than 24 hours. Online orders will take precedence over the hold period if the product sells online during this time.

Deposits

All deposits are completely refundable, provided that the repairs refund policy and terms and conditions are adhered to.

Store Credits

You cannot exchange store credit for cash or any other kind of money.
Store credit payments must be returned to store credits in the event of a refund.
Only the following sorts of transactions may result in the issuance of store credit: Refunds, trade-ins, or Issued/Voided to a Customer Profile Manually.