Marnics Mobile

Shipping Policy

How we handle wrong items, damaged deliveries, and items lost in transit.

Wrong Item Delivered / Not as Described

Option 1 — Customer may ship the incorrect item back to Marnics (prepaid shipping label covered by Marnics). Once the item is received the proper item will be shipped out.
Option 2 — Customer may ship the incorrect item back to Marnics (prepaid shipping label covered by Marnics). Once the item is received a refund will be given to the customer.

Item Received Damaged

Option 1 — Customer may ship the damaged item back to Marnics (prepaid shipping label covered by Marnics). Once the item is received and inspected, a replacement device will be shipped out.
Option 2 — Customer may ship the damaged item back to Marnics (prepaid shipping label covered by Marnics). Once the item is received and inspected, a refund will be given to the customer.

Item Lost in Transit

Item Shipped by Marnics — Product Orders

If it is confirmed by the shipping company that the item has been lost in transit, the order will be refunded
If the tracking number shows that the item has been delivered to the listed address on the order, no further action will be taken by Marnics

Item Shipped by Marnics — Repair Ticket Intra-Company Transfers

Marnics is not responsible for devices lost during shipping for intra-company ticket transfers. Any amount paid on the repair ticket will be refunded in this case.

Item Shipped by the Customer

The customer is responsible for all products that are shipped on their behalf.

Track your orders

Wrong Item Delivered / Not as Described

Option 1 — Customer may ship the incorrect item back to Marnics (prepaid shipping label covered by Marnics). Once the item is received the proper item will be shipped out.

Option 2 — Customer may ship the incorrect item back to Marnics (prepaid shipping label covered by Marnics). Once the item is received a refund will be given to the customer.

Item Received Damaged

Option 1 — Customer may ship the damaged item back to Marnics (prepaid shipping label covered by Marnics). Once the item is received and inspected, a replacement device will be shipped out.

Option 2 — Customer may ship the damaged item back to Marnics (prepaid shipping label covered by Marnics). Once the item is received and inspected, a refund will be given to the customer.

Item Lost in Transit

Item Shipped by Marnics — Product Orders

If it is confirmed by the shipping company that the item has been lost in transit, the order will be refunded
If the tracking number shows that the item has been delivered to the listed address on the order, no further action will be taken by Marnics

Item Shipped by Marnics — Repair Ticket Intra-Company Transfers

Marnics is not responsible for devices lost during shipping for intra-company ticket transfers. Any amount paid on the repair ticket will be refunded in this case.

Item Shipped by the Customer

The customer is responsible for all products that are shipped on their behalf.

Shipping Policy

How we handle wrong items, damaged deliveries, and items lost in transit.

Wrong Item Delivered / Not as Described

Option 1 — Customer may ship the incorrect item back to Marnics (prepaid shipping label covered by Marnics). Once the item is received the proper item will be shipped out.
Option 2 — Customer may ship the incorrect item back to Marnics (prepaid shipping label covered by Marnics). Once the item is received a refund will be given to the customer.

Item Received Damaged

Option 1 — Customer may ship the damaged item back to Marnics (prepaid shipping label covered by Marnics). Once the item is received and inspected, a replacement device will be shipped out.
Option 2 — Customer may ship the damaged item back to Marnics (prepaid shipping label covered by Marnics). Once the item is received and inspected, a refund will be given to the customer.

Item Lost in Transit

Item Shipped by Marnics — Product Orders

If it is confirmed by the shipping company that the item has been lost in transit, the order will be refunded
If the tracking number shows that the item has been delivered to the listed address on the order, no further action will be taken by Marnics

Item Shipped by Marnics — Repair Ticket Intra-Company Transfers

Marnics is not responsible for devices lost during shipping for intra-company ticket transfers. Any amount paid on the repair ticket will be refunded in this case.

Item Shipped by the Customer

The customer is responsible for all products that are shipped on their behalf.

Track your orders