Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like headphones, earphones, or any product which concerns personal hygiene. It can be returned if the product is unopened and in perfect condition. Prepaid plans activated online cannot be refunded or transferred.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Product Category — Pre-Owned

• Refund Period: 30 Days from the date of purchase
• Return Void When:
  • The device shows signs of physical damage (cracked glass on the screen, cracked glass on the back glass, damaged LCD/OLED)
  • The device shows signs of water damage
  • The Grade of the Device is 2 grades or lower than the grade it was sold at
• Restocking Fee: 10% of Purchase Value

Product Category — Software, Prepaid Cards, Extended Warranty, Sim Cards

• Refund Period: None

Product Category — Screen Protectors, Earphones, Headphones, Video Games

• Refund Period: 30 Days from the date of purchase
• Return Void When: Product has been opened or applied

Product Category — Special Order

• Refund Period: 7 Days from the date of purchase
• Return Void When: Original Packaging is Missing and/or the Item is not in new or like new condition

Product Category — Bell Device

See the return policy at Bell Support.

• Bell return policy

All Other Product Categories

• Refund Period: 30 Days from the date of purchase
• Return Void When: Original Packaging is Missing and/or the Item is not in new or like new condition

Gift Cards, Completed Repair Tickets, Traded in Devices

• Refund Period: None